Responsible gaming

Controlling the risks of addiction: acts as a market player that is aware of its social responsibilities and is therefore committed to limiting the risks of addiction to gambling. In the same way, is committed to helping those who are addicted to gambling. Betting is an exciting form of entertainment, which does not exclude the importance of moderation. wants its customers to keep control of their betting so that gambling remains a pleasure for everyone.


In Belgium, a multitude of illegal operators are present on the Belgian market. Their gaming sites have no licence, offer obscene bonuses and advertise illegally.
This scourge is damaging the Belgian economy and putting consumers at risk.
The UPAP has carried out a study of more than 1,000 sites.
The results? It is possible to access 1083 illegal sites, create an account on 714 of them, deposit money on 232 and play on 227.
It's high time to take action!

The main objectives of

  • Limit the risks of addiction and excesses
  • Training and information for all company personnel
  • Offer concrete/tangible help to players in difficulty
  • To be an actor involved in improving the gambling environment. takes concrete measures to achieve this:

  • Information to players on responsible gambling
  • Implementation of a procedure allowing each client to easily choose for self-exclusion
  • Scientific collaboration with the University of Brussels to advance scientific knowledge
  • Implementation of assistance to customers at risk of gambling addiction through a partnership with the Dostoievski Gambling Clinic of BRUGMANN University Hospital.

Some addresses


Gaming Clinic Dostoievski

The specialist at the Dostoievski Play Clinic at BRUGMANN University Hospital will help and advise you discreetly. Call +32 (0) 800 35 777 or visit

Their self-help program,, offers you a logbook and useful information.


Gaming Commission

The Gambling Commission offers you several help-centres throughout Belgium. You can find the closest to you at opencms/jhksweb_en/protection/hulp/. You also have the possibility to send a request to the Belgian Gaming Commission to be banned from casinos, gaming halls and online gaming sites.

To do so, you will have to fill in the voluntary ban request form available on the website of the Belgian Random Gaming Commission.


SOS Games

You can also call SOS GAME on +32 (0) 800 35 777 for free help (24-hour service). You can also use the Tele-access service: 107 (FR) 106 (NL).


Test your gambling profile How do you know if you're heading in the wrong direction or if you're threatened by a gambling addiction? Simply test your gambling profile by answering these questions below truthfully:

Is your work time affected by your betting activities?

Do you sometimes gamble to pay off your debts or to solve your financial problems?

After you lose, do you continue to bet to try to get back your losses?

Do you ever borrow money to gamble?

Are you reluctant to spend money for food or accommodation compared to gambling?

Does gambling take you away from your family?

Does betting hurt your family's well-being?

Do you sometimes bet much longer than expected?

Are you gambling to escape your worries or troubles?

Please note that this test is completely anonymous and no answers will be recorded If you answered yes to a majority of the above questions, please refer to a medical people for addiction.

Player support

Alone in front of the screen while playing online, in order to act responsibly, you can apply a few principles to make the game a pleasure:

  • Set a maximum loss limit for a set period of time and force yourself to stick to it...
  • Never play to win at any cost but consider the game as a pleasure, and to test your luck.
  • Never borrow money from relatives or financial institutions to gamble.
  • Take regular breaks
  • Alternate play with other activities
  • Never gamble during periods of disorder, stress, depression or confusion.
  • Play only with money intended for leisure. Never gamble with money intended for essentials expenses (food, rent, electricity, heating, etc.).
  • Never think of gambling as an escape from your daily problems.


Online betting is an entertainment sometimes accompanied by financial reward. They are not a source of income to provide for the daily needs of the gambler and his family or a way to pay off debts. Whether you win or lose, it’s therefore the responsibility of the gambler to play in moderation, to be aware of their needs and to know when to stop. has therefore put in place options that allow you to manage your account in a way that is adapted to your needs and means. You can thus set your own limits. The "My Account" section allows you to set the amounts you don’t want to exceed. In the event of bets above this limit, the site will automatically prevent you when placing your bet.


Minor protection

Belgian laws prohibit anyone under the age of 18 from betting online. rigorously respects this legal obligation to protect children and minors. goes beyond this obligation by making a formal commitment to never target young people in its advertising campaigns. only accepts customers who are over 18 years old for sports betting and over 21 years old for online casino games and virtual games.

In order to reduce the risk of underage customers, verifies and identifies its players when there is a suspicion of underage activity.

Although the company spends a great deal of time and effort to prevent minors from playing on the site, we draw the attention of parents/tutors so that they are aware that a minor, even with their consent, is not allowed to play on our site. We therefore recommend that parents/tutors:

  • To install filters to block access to online betting sites.
  • Do not leave the betting page open if they are leaving the computer.
  • Keep passwords and usernames secret
  • Explain the law regarding of betting and the dangers of gambling addiction.
  • Keep their bank cards and other electronic means of payment out of reach of their children.

In case of doubt about the age of a player, reserves the right to ask you to prove your age of majority at any time and to suspend the activity on your account until this situation is clarified.



"UPAP favours responsible gambling and consumer protection."

UPAP is a professional organisation active throughout Belgium. Its primary aim is to defend the interests of all players in the betting sector. In addition, every year it publishes a regulation governing the acceptance of bets in retail and online.

The mission

UPAP, was created in 1990, and defends the interests of its members in front of the Gaming Commission, the tax authorities and more generally the public authorities. Our actions aim to develop the visibility and credibility of our sector. We wish to enhance the value of betting agencies which are, today more than ever, intergenerational meeting places, but also places of solidarity where quality social ties are woven locally.